Virtual: Lunch & Learn

Five Stars: Customer Service & COVID-19
 Did you know, according to a study done by NYU (Dr. Michael Solomon, 2012), it only takes a customer or patron SEVEN seconds to form ELEVEN impressions about your business or organization? Even in the midst of a pandemic, your customers are still making decisions regarding your business; however, whether those decisions are positive or negative is up to YOU & every single employee that interacts with patrons. In this Lunch & Learn, Hannah Hilker with the MDC will give a crash course on the importance of customer service & review various tools to help your organization secure a competitive advantage through excellent customer interactions. We’ll also discuss how customer service has changed and what various businesses are doing to adapt their customer service strategies in creative ways due to COVID-19. Although times have changed, taking care of your customers should still be your top priority - figure out what that could look like for your place of work!