Do you enjoy talking on the phone and helping customers? Do you like dealing with the latest and greatest cell phone technology? Then j oin our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!
We are seeking customer-oriented candidates to:
Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
Collaborate with other departments to r esolve product and service issues for customers
Assist sales associates with service and account issues
Follow up with customers to ensure continued customer satisfaction
Maintain a proficient knowledge of products and servicebsp;
Required Skills and Qualifications:
One year of customer service, call center experience, or equivalent work experience
High School Diploma or equivalent
Customer-focused attitude
Strong communication and problem-solving skills
Availability to work evenings, weekends, and some holidays
Bilingual (English/Spanish) preferred
We proudly offer:
Competitive pay and opportunity for monthly commission
A fun work environment
401(k) Retirement Plan with Company Match
Health, Dental, and Vision Insurance
Life, Dependent Life, and ADD Insurance
Short and Long-term Disability Insurance
Generous Paid Time Off
Employee Discounts
How to apply: S ubmit an online application at https://www.nex-techwireless.com/job-application and send a current resume and cover letter to ntwcareers@ntwls.com . Nex-Tech Wireless is an EEO employer
