HaysMed - Center For Health Improvement
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Member Services Representative
Overview
Under the supervision of the Member Service Manager independently performs membership sign-ups, facility tours, pro-shop-juice bar sales, prospective members and member inquires, data entry and filing.
Position Summary
- Maintains and reports locker usage and corporate membership attendance statistical information.
- Performs all member service functions including but not limited to: member check-in, enrollment, class scheduling, locker service, sales, inquiries, purchase procedures, child care & reception desk; works at the front desk and assists members with purchases, to include items from the pro shop and juice bar, and obtains credit when needed.
- Assists in maximizing inventory turnover with a profit margin and minimum of budgeted average markup, reviewing inventory and sales report periodically; developing juice bar and pro shop sales promotion programs to meet/exceed expected sales; maintaining proper accounting for monthly inventory; and performing walk-through of the pro shop and juice bar.
- Assists in sales efforts; handles and places prospective calls, converts calls into scheduled appointments, conducts effective sales presentations/tours, accountability for closing sales and effective follow-up on all interactions with prospects; works with management team to promote and administer effective membership growth and retention programs both internally and externally; and coordinates, and assists in managing sales efforts and staff processes including member prospects, membership inquiry, scheduling appointments, conducting sales presentations and tours, closing sales, and corporate wellness.
- Ensures all equipment is in proper working order and placed in proper storage area; removes any non-functioning equipment and reports appropriately; inventories and orders supplies; and maintains proper operations
Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Patient Interaction: Periodic
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at HaysMed based on the following criteria:Primary - required (routine) to do the job;Secondary - required for the job, but mostly be exception; andNone - no approved access Description of Information Level None: Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates Clinical Information (information that describes a patients health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes Infection Control:Initial and Ongoing training in dealing with infection control. Training could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Qualifications
Required:
- High School graduate or equivalent
- Basic Life Support (BLS)- within first two weeks of employment
- Automated External Defibrillator (AED)- within first two weeks of employment
- Basic First Aid certification - within the first six months after hire.
Preferred:
- Related experience in a high volume service industry to grow and retain membership base prior sales experience
Member Services Representative
Overview
Under the supervision of the Member Service Manager independently performs membership sign-ups, facility tours, pro-shop-juice bar sales, prospective members and member inquires, data entry and filing.
Position Summary
- Maintains and reports locker usage and corporate membership attendance statistical information.
- Performs all member service functions including but not limited to: member check-in, enrollment, class scheduling, locker service, sales, inquiries, purchase procedures, child care & reception desk; works at the front desk and assists members with purchases, to include items from the pro shop and juice bar, and obtains credit when needed.
- Assists in maximizing inventory turnover with a profit margin and minimum of budgeted average markup, reviewing inventory and sales report periodically; developing juice bar and pro shop sales promotion programs to meet/exceed expected sales; maintaining proper accounting for monthly inventory; and performing walk-through of the pro shop and juice bar.
- Assists in sales efforts; handles and places prospective calls, converts calls into scheduled appointments, conducts effective sales presentations/tours, accountability for closing sales and effective follow-up on all interactions with prospects; works with management team to promote and administer effective membership growth and retention programs both internally and externally; and coordinates, and assists in managing sales efforts and staff processes including member prospects, membership inquiry, scheduling appointments, conducting sales presentations and tours, closing sales, and corporate wellness.
- Ensures all equipment is in proper working order and placed in proper storage area; removes any non-functioning equipment and reports appropriately; inventories and orders supplies; and maintains proper operations
Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Patient Interaction: Periodic
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at HaysMed based on the following criteria:Primary - required (routine) to do the job;Secondary - required for the job, but mostly be exception; andNone - no approved access Description of Information Level None: Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates Clinical Information (information that describes a patients health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes Infection Control:Initial and Ongoing training in dealing with infection control. Training could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Qualifications
Required:
- High School graduate or equivalent
- Basic Life Support (BLS)- within first two weeks of employment
- Automated External Defibrillator (AED)- within first two weeks of employment
- Basic First Aid certification - within the first six months after hire.
Preferred:
- Related experience in a high volume service industry to grow and retain membership base prior sales experience
Massage Therapist
Overview
Massage therapists treat patients by using touch to manipulate the muscles and other soft tissues of the body. With their touch, therapists relieve pain, help heal injuries, improve circulation, relieve stress, increase relaxation, and aid in the general wellness of clients.
Position Summary
- Performs assessment evaluation to determine the appropriate course of treatment (medical and physical conditions).
- Administers appropriate massage techniques (soft tissue manipulation, relaxation techniques, soft tissue stretching techniques, manual pressure to specific points on the body, manual stripping or cross-fiber friction of muscle tissue, trigger point therapy, joint play and lower grade mobilizations).
- Provides sensitive attention and response to members/customers comfort levels for pressure and touch, and shall not cause bruising with any regularity; provides and uses draping to cover all genitalia.
- Suggests appropriate home care instructions and provides information about techniques for postural improvement and stretching, strengthening, relaxation and rehabilitative exercises.
- Maintains and reviews members/customers state of being and health history and makes appropriate changes to improving members'/customers overall well-being.
- Attains a knowledgeable level of specific therapy techniques, wellness and latest health issues.
Patient Interaction: Perodic
Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria: Primary - required (routine) to do the job; Secondary - required for the job, but mostly be exception; and None - no approved access Description of Information Level None: Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates Clinical Information (information that describes a patient's health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes.
Qualifications
Required:
- Basic Life Support (BLS)-within the first two weeks of employment
- Automated External Defibrillator (AED)-within the first two weeks of employment
- First Aide within the first six months of employment
- Basic First Aid certification
Preferred:
- Completion of an accredited massage therapist program
- Experience in massage therapy Technical knowledge and ability to apply kinesiology and physiology.
- Massage Therapy certification
Lifeguard
Overview
Under the supervision of the Aquatics/Group Fitness Manager, independently maintains a safe and clean environment in the aquatic center at The Center for Health Improvement; maintains, reviews, interprets, and incorporates member safety through observation; assists with all day to day aquatic center issues and maintains accurate records.
Position Summary
- Lifeguards the pool during participation; maintains all life safety codes; disciplines members who are not following the aquatic rules as stated;
- Routinely make decisions about the safety of members in the aquatic area and provide the appropriate supplies;
- Detects problems and communicates them to the appropriate staff;
- Assists with schedule coordination; and assists with program development; and ensures proper water temperature and chemical balance of pool.
- Responds appropriately to emergency procedures; assesses the situation; maintains a calm environment; and performs lifesaving rescues as outlined in lifeguard training certification.
- Assists in locker room job functions during down pool times; ensures that there are adequate towels and supplies; ensures clean pools and pool decks with pool cleaning equipment; and performs chemical checks of all pools and reports issues to supervisor.
- Returns all equipment to proper storage area; ensures all equipment is in proper working order; follows daily, weekly, and monthly checklist for aquatic area maintenance and upkeep; and removes any non-functioning equipment and reports appropriately.
Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Patient Interaction: Periodic
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria: Primary - required (routine) to do the job; Secondary - required for the job, but mostly be exception; and None- no approved access Description of Information Level None: Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates Clinical Information (information that describes a patient?s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes Infection Control: Initial and Ongoing training in dealing with infection control. Training could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Qualifications
Required:
- American Red Cross lifeguard certification
- Basic Life Support (BLS) - within two weeks of employment
- Automated External Defibrillator (AED) - within two weeks of employment
- Basic First Aid certification- within the first six months after hire
Preferred:
- High School graduate or equivalent
- Experience in life guarding
Wellness Specialist
Overview
Under the supervision of the Fitness Manager, independently performs member orientations and assessments at The Center for Health Improvement; maintains, reviews, interprets, and incorporates member exercise program and plan of goals through data software; assists in designing, implementing and maintaining a variety of member programs.
Position Summary
- Performs assessment evaluation (BP, HR, flexibility, strength tests, body composition, waist/hip ratio, sub-maximal exercise tests); conducts member orientations and use of equipment and follow-up; maintains member exercise program and plan of goals through exercise data software; reviews members charts, interprets results and incorporates information and makes appropriate changes to overall exercise plan towards improving members' overall well-being; maintains member retention through regular contact with members through exercise software; and attains a knowledgeable level of specific diseases, medications, wellness and latest health issues.
- Assists in maintaining health and wellness programs for members, corporate and community events; reports success of programs with written publications
- Returns all equipment to proper storage area; ensures all equipment is in proper working order; and removes any non-functioning equipment and reports appropriately.
- Reports/records attendance of classes, program stats; clearly and appropriately communicates to staff and all internal and external customers.
- Prepares for class by having proper equipment available and sound system ready.
- Performs warm-up, cool down and appropriate body class format; monitors participants use of equipment and/or body mechanics to ensure safety at all times; ensures that participants are aware of training zones as well as utilizing the Rate of Perceived Exertion (RPE) scale when appropriate; and proficient with physical and verbal cues to insure class participation and enjoyment; assists with program development.
- Performs personal training assessments, develops progressive program designs, instructs and implements members overall wellness plan across demographic lines (postural, flexibility, musculoskeletal strength and conditioning, cardiovascular conditioning, and nutrition); educates and motivates member to attain wellness goal; monitors and records members? goals and wellness program and makes adjustments as needed.
Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Qualifications
Required:
- Bachelor of Science Degree in exercise science or related health field and a national certification National Commission for Certifying Agencies (NCCA) through a credential health/fitness association or Athletic Training Certification (ATC) preferred or pursuing a degree in HHP/ES.
- Basic Life Support (BLS)- within the first two weeks of employment.
- Automated External Defibrillator (AED) - within the first two weeks of employment.
- Basic First Aid certification - within the first six months after hire.
Preferred:
- Experience in fitness testing and personal program design Certification by National Commission for Certifying Agencies (NCCA) or Athletic Training Certification (ATC) preferred; certificate of completion or specialty certificates from a reputable organization for each specialized group modality taught (specialized modality certification will be tracked by CHI) or within 6 months of position start date.
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at HaysMed based on the following criteria: Primary required (routine) to do the job Secondary - required for the job, but mostly be exception; and None - no approved accessDescription of Information Level Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates Clinical Information (information that describes a patient's health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes Infection Control:Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
