Customer Care Representative
Job Description:
Do you enjoy talking on the phone and helping customers? Do you like dealing with the latest and greatest cell phone technology? Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!We are seeking customer-oriented candidates to:
- Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
- Collaborate with other departments to resolve product and service issues for customers
- Assist sales associates with service and account issues
- Follow up with customers to ensure continued customer satisfaction
- Maintain a proficient knowledge of products and services
- One year of customer service, call center experience, or equivalent work experience
- High School Diploma or equivalent
- Customer-focused attitude
- Strong communication and problem-solving skills
- Availability to work evenings, weekends, and some holidays
- Competitive pay and opportunity for monthly commission
- A fun work environment
- 401(k) Retirement Plan with Company Match
- Health, Dental, and Vision Insurance
- Life, Dependent Life, and AD&D Insurance
- Short and Long-term Disability Insurance
- Generous Paid Time Off
- Employee Discounts
